Onboarding a Customer

PIK uses a tiered verification system. The level required depends on which product and transaction amount applies. All information must be submitted in English or romanised transliteration.

Verification Level Required by Product

Product	Individual	Business
Payment Link — crypto payment	Level 3	Level 3
Wallet — crypto	Level 3	Level 3
Gift card — crypto payment	Level 3	Level 3
FX/Bridge — crypto to crypto exchange	Level 1	Level 1
FX/Bridge — fiat/crypto exchange (under USD 1,000 cumulative)	Level 2	Level 2
One-click buy — bank transfer (under USD 1,000 cumulative)	Level 2	Level 2
FX/Bridge — fiat/crypto exchange (USD 1,000 and above)	Level 3	Level 3
One-click buy — bank transfer (USD 1,000 and above)	Level 3	Level 3
Wallet — fiat	Level 3	Level 3
Global Accounts / Connected Account	Level 3	Level 3

Important notes:

Higher levels include all lower-level data. A user who completes Level 3 does not need to redo Level 1 or Level 2.
If a user completes a lower level first, already-provided data does not need to be re-submitted unless compliance requires an update.
Compliance can whitelist users or require any level at any time based on risk assessment.

Individual KYC Requirements

Level 1 — Basic Identity

Field	How Entered	Required?	Verification
Surname	User or admin manual entry	Required	Format check only
Given name	User or admin manual entry	Required	Format check only
Country of residence	User or admin — dropdown	Required	Format check only

Level 2 — Identity Verification

Includes all Level 1 fields plus:

Field	How Entered	Required?	Verification
Title (Mr/Mrs/Miss)	User or admin — dropdown	Required	Format check only
Date of birth	User or admin manual entry	Required	Format check only
ID type (Driver’s licence, Passport, National ID card)	User or admin — dropdown	Required	Format check only
ID expiry date	User or admin manual entry	Required	Format check only
ID number	User or admin manual entry	Required	Format check only
Mobile number	User or admin manual entry	Required	OTP verification
Residential address	User or admin manual entry	Required	Format check only

Level 3 — Enhanced Due Diligence (Manual Review)

Includes all Level 2 fields, all reviewed manually, plus:

Field	How Entered	Required?	Verification
Professional field / industry	User or admin — dropdown	Required	Format check only
Purpose of payment	User or admin — dropdown	Required	Format check only
Expected monthly transaction amount (USD)	User or admin — dropdown	Required	Format check only

Documents required — Level 3:

Document	Uploaded By	Required?	Verification
ID document — front (driver’s licence, passport, national ID, or other photo ID)	User or admin	Required	Manual review
ID document — back	User or admin	Required	Manual review

Level 4 — Full Enhanced Due Diligence

Includes all Level 3 fields plus:

Field	How Entered	Required?	Verification
Nationality	User or admin — dropdown	Required	Manual review
Second ID type (Medicare card, credit card, tax document, birth certificate)	User or admin — dropdown	Required	Manual review
Second ID expiry date	User or admin manual entry	Required	Manual review
Second ID number	User or admin manual entry	Required	Manual review
Biometric verification completed?	Admin only — dropdown	Required	Manual review
PEP/Sanction/AML check completed?	Admin only — dropdown	Required	Manual review

Documents required — Level 4:

Document	Uploaded By	Required?	Verification
ID document — front	User or admin	Required	Manual review
ID document — back	User or admin	Required	Manual review
Proof of address (bank statement, utility bill, rental agreement, phone bill, or tax document — within 3 months)	User or admin	Required	Manual review
Second ID document (Medicare, credit card, tax document, or birth certificate — not driver’s licence, passport, or national ID)	User or admin	Required	Manual review
Selfie holding ID document	User or admin	Required	Manual review
Biometric verification evidence (if selfie is not acceptable)	Admin only	Optional	Manual review
Source of funds — Bank Statement	Admin only	Optional	Manual review
Residential visa	Admin only	Optional	Manual review
PEP/Sanction/AML check evidence	Admin only	Optional	Manual review

Business KYB Requirements

Business Level 1

Field	How Entered	Required?	Verification
Company name (English only)	User or admin	Required	Format check only
Country / territory of registration	User or admin	Required	Format check only

Business Level 2

Requires the applicant to have completed personal Level 2 KYC. Includes all Level 1 fields plus:

Field	How Entered	Required?	Verification
Applicant’s relationship to company (director, shareholder, or agent)	User or admin — dropdown	Required	Format check only
Company type (Sole Trader, Company, Association, Partnership, Corporation, Trust)	User or admin — dropdown	Required	Format check only
Company registration number	User or admin	Required	Format check only
Company registration effective date	User or admin	Required	Format check only
Registered business address	User or admin	Required	Format check only
Industry	User or admin — dropdown	Required	Format check only

Documents required — Business Level 2:

Document	Required?	Verification
Company registration certificate (including director, shareholder, and general company information)	Required	Format check only

Business Level 3 — Enhanced Due Diligence (Manual Review)

Requires the applicant’s personal Level 3 KYC for at least one director. Includes all Level 2 fields, all reviewed manually, plus:

Field	How Entered	Required?	Verification
Source of company funds (shareholder investment, loan, operating revenue, investment income)	User or admin — dropdown	Required	Manual review
Company registration document expiry date	Admin only	Required	Manual review
Principal business address	User or admin	Required	Format check only
Business turnover (USD)	User or admin — dropdown	Required	Format check only

Documents required — Business Level 3:

Document	Required?	Verification
Company registration certificate	Required	Manual review
Bank statement (last 3 months)	Required	Manual review
Business premises evidence (website, social media, physical premises, or warehouse photos)	Required	Format check only

Business Level 4 — Full Enhanced Due Diligence

Requires majority of directors at personal Level 2 KYC, and shareholders with 25%+ ownership at personal Level 2 KYC. Includes all Level 3 fields plus:

Field	How Entered	Required?	Verification
Business premises type (website, social media, physical, warehouse)	User or admin — dropdown	Required	Manual review
Website or social media profile URL	User or admin	Required	Manual review
Description of company income sources	Admin only — long text	Required	Manual review

Documents required — Business Level 4:

Document	Required?	Verification
Company registration certificate	Required	Manual review
Bank statement (last 3 months)	Required	Manual review
Business premises evidence	Required	Manual review
Proof of business address within 3 months — utility, gas, phone, or water bill (not bank statement)	Required	Manual review
Source of income evidence (bank statements, sales invoices, logistics documents, financial statements, accountant letter, or other)	Required	Manual review

Which Level Does Each PIK Product Require?

See the product table at the top of this page. For Global Accounts and connected account onboarding, Level 3 applies for both individual and business customers.

The Onboarding Flow

Step 1 — Create the Connected Account

POST /api/v1/accounts Required: customer_type (individual or business), email, country, reference_id. Returns a connected_account_id — store this as the x-on-behalf-of value.

Step 2 — Document Upload

POST /api/v1/accounts/connected-account-idconnected: inline export/kyc/documents Accepted formats: JPEG, PNG, PDF. Maximum size: 10MB per document.

Step 3 — Liveness Check (Level 3+ individuals)

POST /api/v1/accounts/connected-account-idconnected: inline export/kyc/liveness Returns a liveness_url. Redirect the customer to this URL. PIK hosts the verification page — no UI build required on the platform side.

Verification Status

Status	Meaning	Typical Timeframe
pending	Submission received, not yet in review	—
in_review	PIK compliance team is reviewing	1–2 business days (individual), 2–5 days (business)
approved	Verified — ready to activate capabilities	—
rejected	Verification failed — check rejection_reason	—
more_info_required	Additional documents needed — check required_info field	—

If more_info_required, check the required_info field and submit the requested items, then call: POST /api/v1/accounts/connected-account-idconnected: inline export/resubmit

Step 4 — Activate Capabilities

POST /api/v1/accounts/connected-account-idconnected: inline export/capabilities

Capability	What It Enables
inbound_payments	Receive AUD via VAN and stablecoins via wallet address
fx_conversion	Convert between currencies including on-ramp and off-ramp
outbound_payouts	Send funds to external bank accounts or wallets

Virtual Accounts

Payouts

Verification Level Required by Product

Individual KYC Requirements

Level 1 — Basic Identity

Level 2 — Identity Verification

Level 3 — Enhanced Due Diligence (Manual Review)

Level 4 — Full Enhanced Due Diligence

Business KYB Requirements

Business Level 1

Business Level 2

Business Level 3 — Enhanced Due Diligence (Manual Review)

Business Level 4 — Full Enhanced Due Diligence

Which Level Does Each PIK Product Require?

The Onboarding Flow

Step 1 — Create the Connected Account

Step 2 — Document Upload

Step 3 — Liveness Check (Level 3+ individuals)

Verification Status

Step 4 — Activate Capabilities

​Verification Level Required by Product

​Individual KYC Requirements

​Level 1 — Basic Identity

​Level 2 — Identity Verification

​Level 3 — Enhanced Due Diligence (Manual Review)

​Level 4 — Full Enhanced Due Diligence

​Business KYB Requirements

​Business Level 1

​Business Level 2

​Business Level 3 — Enhanced Due Diligence (Manual Review)

​Business Level 4 — Full Enhanced Due Diligence

​Which Level Does Each PIK Product Require?

​The Onboarding Flow

​Step 1 — Create the Connected Account

​Step 2 — Document Upload

​Step 3 — Liveness Check (Level 3+ individuals)

​Verification Status

​Step 4 — Activate Capabilities

Verification Level Required by Product

Individual KYC Requirements

Level 1 — Basic Identity

Level 2 — Identity Verification

Level 3 — Enhanced Due Diligence (Manual Review)

Level 4 — Full Enhanced Due Diligence

Business KYB Requirements

Business Level 1

Business Level 2

Business Level 3 — Enhanced Due Diligence (Manual Review)

Business Level 4 — Full Enhanced Due Diligence

Which Level Does Each PIK Product Require?

The Onboarding Flow

Step 1 — Create the Connected Account

Step 2 — Document Upload

Step 3 — Liveness Check (Level 3+ individuals)

Verification Status

Step 4 — Activate Capabilities