# PIK Documentation

## Docs

- [About Connected accounts](https://docs.pik.global/about-connected-accounts.md)
- [Refunds & Disputes Overview](https://docs.pik.global/af.md): How to handle underpaid payments, overpaid payments, and refund requests on PIK — and what to do if a customer disputes a transaction.
- [API Rate Limits](https://docs.pik.global/api-rate-limits.md): PIK API request limits, how rate limiting works, and how to handle 429 errors in your integration.
- [Authentication](https://docs.pik.global/authentication-1.md): How PIK API authentication works, the difference between sandbox and production credentials, and how to keep your keys secure.
- [Beneficiary Name](https://docs.pik.global/beneficiary-name.md)
- [Overview](https://docs.pik.global/card-issuing-overview.md)
- [Overview](https://docs.pik.global/choose-your-fx-solution.md): Understand the difference between PIK's Rates and Quotes conversion methods and choose the one that fits your use case.
- [Create a Conversion](https://docs.pik.global/create-a-conversion-1.md): Step-by-step guide to creating a currency conversion in PIK using either the Rates or Quotes method.
- [Crypto Account (Stablecoin Wallet Addresses)](https://docs.pik.global/crypto-account.md)
- [Error Codes](https://docs.pik.global/error-codes.md)
- [FAQ](https://docs.pik.global/faq.md): Quick answers to the most common questions about using PIK — written in plain English, no technical knowledge required.
- [Fiat Virtual Accounts](https://docs.pik.global/fiat-virtual-accounts.md)
- [Get Started with Payments](https://docs.pik.global/get-started-with-payments-1.md): Everything you need to accept your first payment on PIK, from account setup through to receiving settled funds in your wallet.
- [How FX Conversion works](https://docs.pik.global/how-fx-conversion-works.md): How PIK's Transactional FX engine works, what rates you get, how on-ramp and off-ramp work, and the end-to-end cross-border flow.
- [How PIK Payment Works](https://docs.pik.global/how-pik-payment-work.md): Understand how PIK accepts payments, what methods are supported, how funds flow from payer to your wallet, and what each payment status means.
- [How to Issue a Refund](https://docs.pik.global/how-to-issue-a-refund.md)
- [On-Ramp & Off-Ramp](https://docs.pik.global/on-ramp-and-off-ramp.md): How to convert between stablecoins and fiat currencies using PIK's on-ramp and off-ramp capabilities.
- [Onboarding a Customer](https://docs.pik.global/onboarding-customers.md): How to create a connected account, complete KYC or KYB verification, and activate financial capabilities for your customer.
- [Overview](https://docs.pik.global/overview.md)
- [Payment Link Configuration](https://docs.pik.global/payment-link-configurations.md): Full reference for all configuration options when creating and managing PIK Payment Links via the Dashboard or API.
- [Payment Links Overview](https://docs.pik.global/payment-links-overview-1.md): Supported payment methods, info flow, fund flow, and full configuration options for PIK Payment Links.
- [Payouts Overview](https://docs.pik.global/payouts.md): Supported payout currencies, local and SWIFT settlement networks, required fields for each payout type, and how to initiate payouts via the PIK API.
- [Platform Relationships](https://docs.pik.global/platform-relationships.md): Understand the three-tier relationship between PIK, platforms, and connected accounts, and how platforms orchestrate financial operations on behalf of their customers.
- [Pricing](https://docs.pik.global/pricing.md): PIK uses a simple pay-as-you-go model. No monthly fees, no setup costs, no surprises.
- [Quickstart](https://docs.pik.global/quick-start.md): Get up and running with the PIK API in minutes — from credentials to your first settled payment.
- [Quotes](https://docs.pik.global/quotes-1.md): Lock in a guaranteed exchange rate before executing your FX conversion using PIK's Quotes method.
- [Rates](https://docs.pik.global/rates-1.md): Convert currencies at the live market rate using PIK's Rates method.
- [Receiving Funds](https://docs.pik.global/receiving-funds-1-1.md): How connected accounts receive inbound AUD and stablecoins, and how third-party senders can fund an account without a PIK account.
- [Reconciliation & Exports](https://docs.pik.global/reconciliation-and-exports.md): How to retrieve transaction history, export data, and reconcile your PIK wallet activity.
- [Regulatory & Compliance](https://docs.pik.global/regulatory-and-compliance.md): PIK's regulatory status, AML/CTF policy, fund custody structure, and compliance information for enterprise and institutional users.
- [Sandbox & Testing](https://docs.pik.global/sandbox.md): How to use PIK's sandbox environment to test payments, FX conversions, and payouts without moving real funds.
- [Service Levels & Support](https://docs.pik.global/service-levels-and-support.md): PIK's API uptime commitment, maintenance windows, incident communication, and support response times.
- [Supported Currencies & Fees](https://docs.pik.global/supported-currencies-and-fees.md): What currencies PIK supports for payment collection and wallets, the networks used, and the fee structure.
- [Use Cases](https://docs.pik.global/use-cases.md): See how PIK works for real business scenarios — from cross-border invoicing to marketplace platforms and crypto off-ramp.
- [Wallets & Balances](https://docs.pik.global/wallets-and-balances-1.md): How PIK wallets work, which currencies support inbound, how to fund non-AUD balances, and how to retrieve and move funds.
- [Webhooks](https://docs.pik.global/webhooks-1.md): How to receive real-time event notifications from PIK, verify webhook signatures, and handle retries.
- [Which Product Do You Need](https://docs.pik.global/which-product-do-you-need.md): Not sure where to begin? Use this guide to find the right PIK product for your use case.